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Mobile service activation delays

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Level 1
We have been suffering from mobile phone disconnection due to migration from Vodafone to TPG. No one from your team has informed us that it will take such a long time for activation. We need to get activated tonight asap.

Hi @Ahmed,


Welcome to TPG Community!


We have located the account using your community details and we have escalated the activation issue to our our Mobile Provisioning Team who are now working on it.


Please be assured that we will monitor the case and keep you posted for updates where possible.



Hi @Ahmed, we can see that your mobile service has been activated and it should be working now.


Kindly restart your mobile handset and let us know if you need any assistance. Thank you.