This is ridiculous. I verified my identity and asked for the debit details to change but the reply I got was
"Hi,
Thanks, your proof of identity has been verified by our Privacy Team.
This service has been disconnected.
If you have any other concern, you can now contact our Customer Service Team at 13 14 23.
Kind regards,
Sarah"
WTF! I am keeping the number active and have no issues to continue paying, WTH would TPG disconnect my service? Do you guys know how to do your job? Please sort your sh*t instead of giving the customer unnecessary hoops to jump.
