MyAccount Access from O/S

[Senachie]

I have been unable to log on to My Account from Overseas for the past 3 weeks.
When I submit the logon form I get :
<snip>
The requested URL was rejected. Please consult with your administrator.
Your support ID is 4e47981f-70f3-4fc4-bf33-4301a0e4581d
Error 403 - Forbidden

F5 site: sg3-sin

</snip>

I've emailed helpdesk@tpg.com.au  twice over that time with no response

Does anyone else have thei problem?
Thanks

[Jacob_Bowz]

Hey @Senachie. When travelling overseas, you won't be able to access Toolbox.

What is it that you needed Toolbox for? We may be able to help out 😊

[Senachie]

Thanks for the reply... its more than I have from email to the helpdesk@tpg...

By Toolbox I assume you mean the My Account Page.
On Access to that:
I have been accessing that for the last decade while overseas to change forwarding settings and check usage etc .  Lately I have been using a VPN based in Sydney but that has also been blocked in the last few months (forbidden response).
I can access them via the TPG Australia App but I much preser a keyboard for such jobs and I have my notes and email records there to keep track of what I've done.

On the current Issue:
I have several recent messages and SMS about the card linked for payment is  "not an ADI compliant card".  It is a card issued by an Australian bank and I have had no response to my email support queries.
What is that about?

[Jacob_Bowz]

We don't support the use of VPNs to access My Account while overseas.

We're keen to help out with your card, making sure you're able to make payments still. Please send through a private message.