Thanks for the reply... its more than I have from email to the helpdesk@tpg... By Toolbox I assume you mean the My Account Page. On Access to that: I have been accessing that for the last decade while overseas to change forwarding settings and check usage etc .  Lately I have been using a VPN based in Sydney but that has also been blocked in the last few months (forbidden response). I can access them via the TPG Australia App but I much preser a keyboard for such jobs and I have my notes and email records there to keep track of what I've done. On the current Issue: I have several recent messages and SMS about the card linked for payment is  "not an ADI compliant card".  It is a card issued by an Australian bank and I have had no response to my email support queries. What is that about? ... View more