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New TPG Mobile User - Calls constantly drops after a few minutes

mobileuser
Level 2

Hi, My Mobile calls are constantly dropped once I hear a 'ping' tone. I have reset the iPhone and got the latest update but still no joy. Any help please.

4 REPLIES 4
BasilDV
Moderator

Hi @mobileuser

 

How many signal bars are you receiving?

Does it happen on outgoing calls or incoming calls only?

 

Shoot me a PM with your TPG account details for further checking.

 

BasilDV

mobileuser
Level 2

Did you find anything for the number supplied thanks.

BasilDV
Moderator

Hi @mobileuser

 

We've responded to your PM.

We need the details for your mobile account. Kindly send another PM with the complete mobile or customer ID number.

 

BasilDV

mobileuser
Level 2

Sent second Private message with the requested Mobile Number Thanks.