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ellejtremayne
Level 2

Today I signed up for an eSIM plan. After recieving all my activation emails, I noticed I now had a Primary and Secondary number. My Primary number (my original, transferred number) had no service - only the new Secondary number had service. I was speaking with a TPG consultant who was going to help me consolidate the two numbers. When I was told to delete the Secondary SIM, the line cut out and now I have ZERO cell service. So I can't even call TPG Support back or log into my online account becuase that requires a confirmation text :') Any assistance would be greatly appriciated!  

1 REPLY 1
BasilDV
Moderator

Hi @ellejtremayne 

 

We'd like to have a better understanding of the situation and work on getting your service back ASAP.

 

Please send us private message with your account details.

 

BasilDV