No audio on phone

[annematley1]

Recently changed to TPG (same number) but my voice can’t be heard when making or receiving calls. I can talk on messenger so microphone is working.

[Ahra_G]

Hi @annematley1, 

We'd be glad to assist. Any chance you have tried the SIM on another handset? 

PM us with your TPG mobile number or account number so we search for your account. 

Thanks! 

Ahra_G