Welcome to TPG Community!
We're sorry to hear that you're having issues in activating your SIM. I have checked your account and it seemed that there should not be any hindrance in activating your SIM.
Here's a link to guide you with the activation: How to activate your TPG Mobile SIM card
Please ensure to use your TPG Customer ID when logging in to 'My Account' and select the correct Plan ID. I'll send the Plan ID via private message.
Should it still not work after following the steps on above link, kindly provide us with your best contact time & number via private message so we can organise a call back to be made from our Mobile Team for further assistance.
I've checked on your Mobile Sim account and can see that this has now been completely activated recently.
If the issue persists, please restart your mobile device.
Let us know how it goes.
Regrettably, I am unable to find the report that you've mentioned.
Did you call us using a different number? If you can provide us a reference number for this, we would appreciate this so that we can chase this for you.
On the other hand, can you please also DM us the SIM card number which is located on the back of your SIM.
Thanks for confirming and apologies if there's still some issues with sending SMS.
I've made some changes on your account and it should help sort this issue.
Please restart your mobile and try to send a test message to your own mobile number.
Let me know how it goes.