No outgoing / incoming calls

[tracenucmed]

Just changed over 3 mobiles to tpg network - sim is active , old provider confirmed service disconnected / number ported / online accounts active But
Can’t call out or receive incoming calls
“ incoming call restrictions “ Message on all 3 phones.
Account even says active & recorded calls being made but NEVER go through
Not impressed as new customers . Read on tpg community page so many complaints with same issue !!! How can this happen.
Our phones need to be working for family member in health crisis
Can this Please be fixed immediately

[BasilDV]

Hi @tracenucmed

We'd like to look into the account and see what we can do to resolve this as soon as possible.

Shoot me a PM with your TPG username or customer ID number.

BasilDV