Not receiving calls from 4g network

[Joyheng]

I’m having trouble receiving calls from my partner. I am with tpg and he is with telstra. He is able to call anyone but me. He is able to get thru after switching his phone to 3G network. He is with Telstra. We have checked my phone that it’s not blocking his number and have also enable 4g voice and data. Has anyone had this problem.

Thanks in advance

[Anonymous · Accepted solution]

Hi @Joyheng,

Welcome to the community!

I would love to help and see what happened on your mobile service. I was able to locate your account details using your community details.

I'd like to know what troubleshooting have you done so far? Are you using an iPhone or Android? If you're using an iPhone it is best to switch the DATA option to 'DATA only' not 'Voice and DATA'

Let me know how it will go, if the issue still persists I may need to arrange a call from one of our Mobile Specialists for further test and investigation.

Kindly PM me your best contact number and preferred time.

In case you need a reference: How to send Private Message.

Regards,

[Anonymous]

Hi @Joyheng,

Thanks for sending us a message confirming that call using your mobile has been fixed.

Let us know should you require further assistance.

Cheers!