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Novas only displays 1 mobile plan

keywr
Level 2

Hi,

 

I have three mobile numbers with TPG but when I log onto Novas, only one of the numbers is displayed and I can only check settings/view usage for that one number only. I am unable to switch another number and view that numbers' information. 

 

Did I miss anything?

1 REPLY 1
Angeli
Moderator

Hi @keywr

 

We'll check on your account to see if your mobile accounts are linked to one another. Let us have your TPG account number via private message and we'll take care of it.

 

Thanks,

Angeli