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Our internet always drops out

Level 1a

Hi Ye our internet is always dropping out

this is not right I am an on time paying loyal customer 

and it’s especially when I’m in my bedroom the dropping out is at its worst then 

so sick of this and feel  extremely frustrated 

Please help me feel 

in desperate need of help 



Hi @Michelle78 ,


Welcome to TPG Community!


We tried to locate your account using your community details to no avail.


We'd like to look into it to understand the situation. Please shoot me a private message with your TPG username or customer ID number.


How to send a PM? Click here.


Kind regards,