Phone showing 'SOS' after the status shown 'active'

[Yu]

Hi,

I have tried restarting the phone a few times but still shown as SOS mode only. Previously before the status became active, at least the 'vodafone' service line is shown on the bar. What should I do next?

[Anonymous]

Hi @Yu ,

Thanks for raising this to us. Try to perform the troubleshooting posted on the article below.

No Mobile Network Coverage? 

In the event issue still persist, feel free to send me your account details (Mobile/Customer ID) together with your alternate contact number and preferred time. We'll have one of our Mobile Specialsits contact you for real-time test and investigation.

For reference: 

How do I private message (PM) in the community 

Regards,

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@Yu wrote:

Hi,

I have tried restarting the phone a few times but still shown as SOS mode only. Previously before the status became active, at least the 'vodafone' service line is shown on the bar. What should I do next?

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[Yu]

Hi, 

I have tried all ways but still shown as SOS. 

[BasilDV]

Hi @Yu

Thanks for the update.

The case has been raised to our Mobile team for further investigation and updates will be given as soon as it becomes available.

BasilDV

[Yu]

Hi, 

When will I be getting the updates?