Port out charge

[0451128611]

Hi, 

I would like to know why did you charge $11 port out fee?  Is it possible to waive?  

Thanks!

[Riezl]

Hi @0451128611,

The port out fee is being charged to cover the cost of porting process and call routing systems when you change provider. It is also included in our Standard Terms & conditions. You may check the details further on our website under http://tpg.com.au/mobile -> Terms & Conditions -> Mobile Plan Brochure. If you port your mobile service number to another carrier a port out fee of $11 is payable.

Should you need further assistance, feel free to PM us your account details.

To send a PM, please refer to this link: How do I private message (PM) in the community

[0451128611]

My mobile number is 0451128611.

I would also like to check my NBN WIFI average speed at my area now as your company promised to let me know if I could upgrade back my initial plan. My address is 7 Wallace Street, Wellington Point QLD 4160.

[0451128611]

My mobile number is 0451128611.

I would also like to check my NBN WIFI average speed at my area now as your company promised to let me know if I could upgrade back my initial plan. My address is 7 Wallace Street, Wellington Point QLD 4160.

[Riezl]

Thanks for the details. May we know if your internet is working or did you turn your modem off and on? We won't be  able to check the actual line speed unless the modem is getting a sync/signal.

[0451128611]

Your customer service staff promised to return me the advance payment of $20 which you deducted from my bank on 22 Sep, (for 0451128611 and 0426128611), has not done so. When can I get the refund? Thanks.

[Anonymous]

Hi @0451128611,

We chased this with our Mobile Team expect one of our Mobile Specialists to contact you anytime today between now until 6PM AEDST.

We apologise for any inconvenience.
 

Regards,

Your customer service staff promised to return me the advance payment of $20 which you deducted from my bank on 22 Sep, (for 0451128611 and 0426128611), has not done so. When can I get the refund? Thanks.

[engrabbas]

Ultimate disappointment and poor service, never told before in any of the terms and condition that there will be port out charge and suddenly deducted $11/- from the bank account. Such a miserable and clever way to compensate the money which was offered in the name of low cost mobile service. 

I would alert my friends and family members to be aware of this illegal deduction as no one else from my contacts know this deduction. 

Pathetic network and poor customer service, would never recommend to anyone else.

[BasilDV]

Hi @engrabbas

The port out fee is posted on our website, which is accessible for customers. You check it here.

We tried to search for your account using your community details to no avail. We'd like to look into your account for better understanding of the situation.

Please send me a PM with your customer ID number or mobile number to assist you accordingly.

BasilDV