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Hi @Sam-win,
Welcome to TPG Community!
We were able to locate your account using your community details and reviewed the account.
It seems that the porting of your mobile number has been successful. Are you still not able to use your mobile data? How about the incoming and outgoing calls?
Have you performed any troubleshooting?
Kind regards,
BasilDV
Thank you for the update @Sam-win.
Can you still receive a call using your mobile number? Or both incoming and outgoing calls are not working?
Do you have another number that we can use to contact you? I will raise this with our mobile team and have someone to look into the issue.
Kind regards,
BasilDV
04xxxxxxxx is the number given to my by TPG. I don’t even know if it can receive calls. I can send calls or messages
Thank you @Sam-win.
I'll notify our Mobile team to check on this further and have someone to contact you within the day.
Kind regards,
BasilDV
Hi @Sam-win,
Our sincerest apologies for the inconvenience.
I'll chase this with our Mobile team and make sure to contact you on your given number today.
Kind regards,
BasilDV
Hi @Sam-win,
I understand that our Mobile team has been in touch via E-mail and was informed that the case was already lodged to our Network Engineer in Vodafone.
They'll be in touch once an update is available.
Should you require further assistance, please let us know.
Kind regards,
BasilDV