Porting issues

[LouRay]

I have been waiting since Wed 12th for my SIM to be activated. ON Friday Woolworths informed me that they had transferred the number. TPG emailed me and said my TPG SIM was now active.. THE REALITY IS the sim is still not active. 

Now it has been escalated to the Provisioning Team.. That is what was done also on Saturday. I have been asked to wait .. ANOTHER 2 working days.. I will have to seek compensation for lost earnings.

[Erika]

Hi @LouRay, 

Welcome to the Community! 

I've searched for your account and was able to find a match. 

I can see that this case has been escalated to our Mobile team and can see that the porting has now been completed successfully today. 

Should you need further assistance, please let us know. 

Regards, 

[LouRay]

Yes that issue is solved .. but now I need the start date of my account to show 17 Sept instead of 13th Sept.

[Erika]

Hi @LouRay, 

I can see that you've sent us a private message to our Facebook page and one of our specialists has now raised this for assessment. 

We'll be providing you updates as soon as additional information becomes available. 

Cheers, 

[Erika]

Hi @LouRay, 

We've sent a private message to your Facebook account regarding our resolution for this case yesterday. 

Should you need further assistance, please let us know. 

Cheers,