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Problem getting PUK code

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6319994
Level 2

Trying to get a PUK code after being locked from my sim. However in my account when I click on 'get puk code' it says invalid number. And I can't currently call support! Someone else had same problem a couple of days ago and apparently there was a solution but I can't access it. Can anyone help with this?

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @6319994 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Mobile support team.

They've provided the PUK code and gave information on how to change your plan.

 

Let us know if you need further assistance.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @6319994 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Mobile support team.

They've provided the PUK code and gave information on how to change your plan.

 

Let us know if you need further assistance.

BasilDV

View solution in original post