Problem getting PUK code

[6319994]

Trying to get a PUK code after being locked from my sim. However in my account when I click on 'get puk code' it says invalid number. And I can't currently call support! Someone else had same problem a couple of days ago and apparently there was a solution but I can't access it. Can anyone help with this?

[BasilDV · Accepted solution]

Hi @6319994 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Mobile support team.

They've provided the PUK code and gave information on how to change your plan.

Let us know if you need further assistance.

BasilDV

[Santunaung]

How can I get backy PUK code?

[Santunaung]

*****

[Anonymous]

Hi @Santunaung, 

Welcome to TPG Community! 

Here's a guide on getting a PUK code:
SIM errors and finding your PUK code
 

Regards, 

Angeli

[SimplyDOnut]

Hi there, the link seems to not be working, can you fix that?

[Aubrey]

Hi @SimplyDOnut, here's how to find your PUK code. 

When logging into My Account, you will be prompted for your one-time password which is sent to the mobile number listed on your TPG Account. If you don’t have access to this mobile number, please send us a private message.