Roaming int

[Savvas3110]

Hi. I enabled my international roaming before leaving Australia. Worked OK for 3 days in Cyprus and suddenly stopped.
Can this be looked at as I need it active for medical reasons.
Thanks

[BasilDV]

Hi @Savvas3110

We'd like to check the status of your mobile account and international roaming.

Please send us a private message with your account details.

BasilDV

[Savvas3110]

Thanks

[BasilDV]

Hi @Savvas3110 

We've edited your post as it contains your personal details.

Please refrain from posting any account or personal information on a public thread as it may compromise your security.

Just reply to our private message.

We checked the account and international roaming is disabled.

In order to activate it, just fill up the secure form here.

You'll need to select 'confirm identity' as the contact reason and leave a short note in the comments section that you're looking to activate the international roaming service. We also recommend popping your overseas number into the contact number option, including any area codes, and a case manager will be in touch with you via text message within 24 to 48 working hours.

BasilDV