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SIM Activation issue after porting from another provider

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Level 1b

Hi, i my number has been ported from Vodafone, and i am unable to make and recive calls, and i dont have mobile data.

I have checked sim card in anothe phone and same issue, none of the phones used are locked.

I need this issue resolved right now, if not resolved by tomorrow morning i will take it to telecommunications ombudsman.

 

 

2 REPLIES
Moderator

Hi @nenad,

 

Welcome to the community!

 

I was able to locate your account using your community details.

 

I've seen that you have been in touch with one of our Mobile Specialists yesterday and provided you assistance with your Mobile SIM . This has been escalated to our Mobile Provisioning team for further investigation.

 

I will make follow up on this and rest assured updates will be provided by one of our Mobile Specialists where is available.

 

Regards,

Moderator

Good day @nenad

 

We've checked your account and have seen that your concern has been raised to our Level 2 Mobile Escalations Team. Adjustments has been done and we've seen usages reflecting on your TPG Mobile Account. 

 

Thanks for letting us help you with this matter and should you need further assistance, don't hesitate to let us know. 

 

Kind regards,