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SIM Activation issue after porting from another provider

Level 1b
I received email that account has been activated and number ported however sim I have is still not active.

Please fix this as it has been 3 days with no service.

I have tried to put sim in another phone still not working
2 REPLIES 2
Moderator

Hi @0439xxxxxx,

 

Welcome to the community!

 

I was able to locate your account using your community details. I've seen that you have been in touch with one of our Mobile Specialists and this has been raised for further investigation.


I will make follow up on this and reset assured feedback will be provided by one of our Mobile Specialists where is available.

 

Let me know should you require further assistance.

 

Regards,

Moderator

Good day @0439xxxxxx,
 
We've checked your account and have seen that your concern has been raised to our Level 2 Mobile Escalations Team. Adjustments has been done and we've seen usages reflecting on your TPG Mobile Account. 
 
Thanks for letting us help you with this matter and should you need further assistance, don't hesitate to let us know. 
 
Kind regards,