Welcome to the Community.
I've located your account using your Community details and can see that this case has now been raised to our Mobile Provisioning team.
I've now chased this for you and has requested for this case to be prioritised.
We will continue to push for a resolution with them and you will be updated as soon as we have an update.
I can see that one of our Mobile specialists has tried to get in touch but it seems that you've missed their call.
We'll continue to monitor this and provide you update as soon as it becomes available.