Activated sim issue

[Ju]

Hello TPG,
I ported my number from another provider and followed instructions to activate sim. I got a email also yesterday saying sim is activated. However when I changed sim doesn’t work at all and just say that sos call.
What happened to me?!?!?!
Please figure it out ASAP!!

Thanks
Joanna

[Erika]

Hi @Ju,

Welcome to the Community. 

I've located your account using your Community details and can see that this case has now been raised to our Mobile Provisioning team. 

I've now chased this for you and has requested for this case to be prioritised. 

We will continue to push for a resolution with them and you will be updated as soon as we have an update.

Regards, 

[Erika]

Hi @Ju, 

I can see that one of our Mobile specialists has tried to get in touch but it seems that you've missed their call. 

We'll continue to monitor this and provide you update as soon as it becomes available. 

Cheers, 

[Ju]

Sorry but I haven’t got the phone call from you gays.
Still saying that sos only
Doesn’t work at all !!!

[Ju]

It works now
Thanks

[Ahra_G]

Good to hear, Ju! 

Please don't hesitate to contact us again or alternatively contact us at 13 14 23. 

Cheers!