TPG Community

Get online support

SIM activation fail, number port fail

Level 2

Hi there,


Its been four days now and I have had zero access to outgoing/incoming calls with my new TPG sim. Activation has been completed and my account is showing as active. I am able to imessage, but cannot make/receive calls. I can't use facetime, and if I go to look at my mobile number, it is showing TWO different mobile numbers. I had selected to port my number from Vodafone, but every time I imsg someone, it displays sent from this unknown 'new' number. 


I have tried troubleshooting with help online, 3 days ago, for over an hour and zero success. I am really disappointed with the follow up to fix this issue. Feeling very disengaged with the brand already. Please escalate and contact me. Please do not say to call a number or try and call me as I cannot make/receive calls.




Hi @jjg85,


Welcome to TPG Community!


We were able to locate your account using your community details and understand that this issue has been resolved by doing a network reset.


Should you require further assistance, please let us know.


Kind regards,