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SIM activation time

JessiCat
Level 2
Level 2
‎05-01-2018 09:25 AM

Hi all,

 

I followed the activation procedure for my new SIM card some 57 hours ago. The activation has still yet to occur. My understanding is that the process should have been complete within two working days.

What has been the experience of others with this? Should I continue to wait, or would I be advised to follow up with TPG at this point?

 

Thanks

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1 REPLY 1
BasilDV
Moderator Moderator
Moderator
‎08-01-2018 10:03 AM

Hi @JessiCat,

 

Welcome to TPG Community.

 

I understand that you were able to speak with our Mobile support team and the SIM was already activated. If you are experiencing any issues, please let us know.

 

Thank you.

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