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SIM activation time

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Level 1

Hi - I ported my number and followed the instructions on the letter I received with the SIM on Friday morning 11/05.  It's now Tuesday afternoon 15/05 and I still cannot call, text or use data.  People can call me and text me but looks like outgoing services aren't working.  I called a few times and have been told it's an issue for people that activated Friday morning last week and that it could take another 2 to 3 days!  I'm now stuck with a phone I cannot use.  Are you able to communicate what the issue is and how it can get resolved sooner? Thanks.

4 REPLIES
Moderator

Hi @cenz, we can see that you have been in touch with one of our social media specialists and confirmed that the service is now working.

 

Should you require any assistance, please let us know so we can investigate further. Thank you.

Level 1
It's been 3 days i cannot use my sim even call, text and data i cannot use. Now im stuck on my phone. Can you fix this one. Thank you
Moderator

Hi @Acidburn88,

 

Welcome to the community!
 

I was able to pull up your account using your community details and I got a match.
 

I've seen that you have been in touch with one of our Mobile Specialists and advised your SIM card activation may take 1-2 working days.
 

I will make follow up on this and request a feedback tomorrow.
 

Let me know should you require further assistance.

 

Regards,

 

 

Moderator

Hi @Acidburn88, one of our mobile specialists tried to contact you to discuss the status of the service, but to no avail.

 

As per checking, your mobile service has been activated and it should be working now.

 

Should there be any issues, please let us know so we can investigate further. Thank you.