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SIM activation time

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Level 1

Hi - I ported my number and followed the instructions on the letter I received with the SIM on Friday morning 11/05.  It's now Tuesday afternoon 15/05 and I still cannot call, text or use data.  People can call me and text me but looks like outgoing services aren't working.  I called a few times and have been told it's an issue for people that activated Friday morning last week and that it could take another 2 to 3 days!  I'm now stuck with a phone I cannot use.  Are you able to communicate what the issue is and how it can get resolved sooner? Thanks.


Hi @cenz, we can see that you have been in touch with one of our social media specialists and confirmed that the service is now working.


Should you require any assistance, please let us know so we can investigate further. Thank you.