Welcome to TPG Community!
We'd like to look into your Mobile account for better understanding of the situation. We tried to locate it via Community details to no avail.
Could you send it via PM? How do I private message (PM) in the community
Also, please send a screenshot of the options that you can see when you log in to 'My account'.
We received your message with your number and was able to review your account.
Your mobile account is already activated, reason why the " Activate Sim" option is not available on your end.
Should you require any further assistance, please let us know. Thank you.
Apologies for the confusion. As advised via PM, we can no longer activate the SIM since it's already past 90 days. The SIM bundle is good for 3 months and the SIM should have been activated within 30days after receiving the it hence the SMS sent to have it activated.