Hi @ksutton65 ,
Thanks for raising this to us, please shoot me a private message with your account details (Customer ID/Mobile number) together with your best contact number and preferred time. We'll have our Mobile Specialists to contact and help activate the SIM card.
How do I private message (PM) in the community
Regards,
@ksutton65 wrote:
I have followed all the activation instructions and confirmed with my old provider that my phone is unlocked, but when I insert the new TPG Sim I get the message that the SIM is not valid. I am waiting for Covid Test results by SMS so it is a bit urgent. Katrina
