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SIM still not activated

ShaunAsmo
Level 2

After almost a month of problems with account verification due to not having an Australian nomber I've now managed to I tall my esim and verify it. Despite this 3 days after installation I don't have a working SIM. Step 6 on the SIM installation pathway is not complete...

 

I've emailed the privacy team but they're no longer replying to my emails. Please can this be sorted asap.

 

It shouldn't take 4 weeks to get an esim

1 REPLY 1
Ahra_G
Moderator

Hi @ShaunAsmo, we'd be happy to assist and chase the Privacy team for an update. Let us have the reference number for that request and we'll go from there. Thanks!