Sending out SIM card

[hingalex]

Hello,

My SIM has not been sent yet. My payment and registration was 5 days ago.

When I signed up the TPG website was having problems. It did not accept card, the support page was broken, and the my account section was broken.

I'm wondering if something has gone wrong?

I would like to know, how long does it take for the SIM card to be sent after successful "application processing" and what is the postage ETA?

Thank you,

Alex

[Ahra_G]

Hi @hingalex,

We'd be happy to check the status of the delivery. Could you please confirm whether you have received an order confirmation. 

You may send your details through private message and we'll look into this. 

-Ahra_G

[zakthomas]

Hi @Ahra_G,

I am having the exact same issue as Alex. Will privately message you my details. Thank you

[hingalex]

Hi Ahra,

Today I received an email for "acceptance" and my status has moved forward to 3) SIM Card Received.

Thank you, I will wait for the delivery.

Alex

[Ahra_G]

That's great news, @hingalex! Just sing out should you require further assistance. 

[hingalex]

Monday 11 March I still have not received my SIM card