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Sim activate

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Level 1
I received sim today and I already activated it. After that I choose "view all mobile services". The status still shows "awaiting customer activation". Is it correct?
6 REPLIES 6
Moderator

Hi @Taylor-Lin,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the mobile service has been activated.

 

Please try to check its status in My Account again.

 

Let us know if we can be of any assistance. Thank you.

Level 1a

@Taylor-Lin wrote:
I received sim today and I already activated it. After that I choose "view all mobile services". The status still shows "awaiting customer activation". Is it correct?

 

Level 1a

04xxxxxxxx still it’s not active please help me regarding this issue thank you

Moderator

Hi @sameer,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that there was a SIM replacement that was processed for you.

 

Did you receive the SIM card? Were you able to activate it online?

 

Regards,

BasilDV

Level 1a

04xxxxxxxx
Regarding my sim actives please
Yes I arrived my sim but unfortunately I can’t use my phone it’s more then 15 days

Moderator

Hi @sameer,

 

Please avoid posting your mobile number on a public thread as it may compromise your account security.

 

Did you activate your SIM card online? Or not yet?

 

We've created an article that will guide you on how to activate your SIM card. Here's the link:How to activate your TPG Mobile SIM card

 

If you are unable to activate your SIM online, please send me a PM with your preferred time and best number to be contacted in order for our Mobile tech team to guide you with the process.

 

How do I private message (PM) in the community?

 

Regards,

BasilDV