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Level 1
I received sim today and I already activated it. After that I choose "view all mobile services". The status still shows "awaiting customer activation". Is it correct?
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Taylor-Lin,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the mobile service has been activated.

 

Please try to check its status in My Account again.

 

Let us know if we can be of any assistance. Thank you.

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8 REPLIES 8
Highlighted
Moderator

Hi @Taylor-Lin,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the mobile service has been activated.

 

Please try to check its status in My Account again.

 

Let us know if we can be of any assistance. Thank you.

View solution in original post

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Level 1a

@Taylor-Lin wrote:
I received sim today and I already activated it. After that I choose "view all mobile services". The status still shows "awaiting customer activation". Is it correct?

 

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Level 1a

04xxxxxxxx still it’s not active please help me regarding this issue thank you

Highlighted
Moderator

Hi @sameer,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that there was a SIM replacement that was processed for you.

 

Did you receive the SIM card? Were you able to activate it online?

 

Regards,

BasilDV

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Level 1a

04xxxxxxxx
Regarding my sim actives please
Yes I arrived my sim but unfortunately I can’t use my phone it’s more then 15 days

Highlighted
Moderator

Hi @sameer,

 

Please avoid posting your mobile number on a public thread as it may compromise your account security.

 

Did you activate your SIM card online? Or not yet?

 

We've created an article that will guide you on how to activate your SIM card. Here's the link:How to activate your TPG Mobile SIM card

 

If you are unable to activate your SIM online, please send me a PM with your preferred time and best number to be contacted in order for our Mobile tech team to guide you with the process.

 

How do I private message (PM) in the community?

 

Regards,

BasilDV

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Level 1a
Hi I tried to activate my sim today, I am unable to do it, I rang to TPG costumer service they put me hold more than 1 hour and 30 minutes, still my sim is not activated. Can please help me
Thank
Highlighted
Moderator

Hi @0413361873,

 

Welcome to the community!

 

We're sad to know that you're having issue activating your new SIM card. We've seen that you have been in contact with one of our Mobile Specialists and escalated the activation of the SIM. Updates will be provided when it becomes available within 1-2 Business days.

 

Let us know should you require further assistance.

 

Cheers!