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Sim activate

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Level 1
I received sim today and I already activated it. After that I choose "view all mobile services". The status still shows "awaiting customer activation". Is it correct?
2 REPLIES
Moderator

Hi @Taylor-Lin,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the mobile service has been activated.

 

Please try to check its status in My Account again.

 

Let us know if we can be of any assistance. Thank you.

Level 1a

@Taylor-Lin wrote:
I received sim today and I already activated it. After that I choose "view all mobile services". The status still shows "awaiting customer activation". Is it correct?