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Sim activation issue

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Level 1b

After several attempts finally my sim got ported in to tpg. Now i cant make any calls amd use internet, incoming seems to be working just fine. Tried calling tpg customer service, they just don’t understand the issue, maybe because my account still shows that my number port in is failed. But, number has been successfully ported and now only problem is i can’t any of the outgoing services.

 

you can refer to TIO reference no: 2019/02/12966

 

 

1 REPLY 1
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Moderator

Hi @Sachitshrestha2,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the service.

 

We've can confirm that the outgoing calls and Mobile data is already working, as we can see the usage in the report.

 

We apologise for what happened and if you need further assistance, please let us know.

 

Kind regards,

BasilDV