Sim delivery time

[Anandh1947]

It has been a week since I ordered the Sim (ordered on 23rd July) . I am very much in a metropolitan area so should have received it in 2-3 days as it says on your website. When I raise it with the help desk I still get, on 29th July, the templated response that I will get it in 2-3 days if I am in a metropolitan area......

[Erika]

Hi @Anandh1947, 

Welcome to the Community! 

I've located your account using your community details and can see that the sim was shipped out via Australian Post. 

Nonetheless, can you please confirm to us via Private Message your address so that we can investigate on this? 

For your reference, please view this link on How do I private message (PM) in the community

Cheers, 

[Erika]

Hi @Anandh1947, 

Thanks for sending your details via Private Message.

I’ve gone ahead and created a special delivery to replace the lost Sim. 

This will be delivered by tomorrow via Startrack. 

May we please confirm if someone is available to receive the Sim by tomorrow? 

[Anandh1947]

Thanks Erika. I will be able to pick it up from the post office if no one is around during delivery.

[Erika · Accepted solution]

Hi @Anandh1947, 

I've look into your account and can see that the sim is currently on board with StarTrack. I've sent a Private Message for the consignment number.

Let us know should you need further assistance. 

[Anandh1947]

Thanks Erika...

[Anonymous]

You're always welcome, @Anandh1947. Have lovely day!