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Ported in - Outbound (calls, sms, data) not working

Level 1b

Hi TPG,

 

I was ported out last week without my consent to Optus, I started a port reversal and yesterday afternoon my service came back on the TPG network, I can receive calls and sms however I am unable to make calls, send sms or use data.

 

I have called up the Call center however I am told its going to take 3-5 business days to investigate this.

 

How can I get my mobile service working again?

 

Thanks.

4 REPLIES
Moderator

Hi @Lawrage,

 

Welcome to TPG Community! 

 

I've located your account using your community details and went ahead and checked your account.

 

I can see that this case has been raised to our Mobile Provisioning team. 

 

I've chased this now for you and has requested for this to be prioritised. 

 

We'll be providing you updates as soon as additional information becomes available. 

 

Cheers, 

Moderator

Hi @Lawrage


We've received an update from our Mobile Specialists that necessary changes has been completed and this should now be fixed. 

 

Please retest and let us know should you need further assistance. 


Cheers!

Level 1b

Thanks Erika,

 

Everything is working now. Thanks for all your help and the quick turnaround on this.

Moderator

Hi @Lawrage, thank you for writing back and we're glad that everything is now working well at your end.

 

Should you need further assistance, do not hesitate to send us a message. 

 

Have a wonderful day!