Welcome to the Community!
I've located your account using your community details and can see that the sim was shipped out via Australian Post.
Nonetheless, can you please confirm to us via Private Message your address so that we can investigate on this?
For your reference, please view this link on How do I private message (PM) in the community
Thanks for sending your details via Private Message.
I’ve gone ahead and created a special delivery to replace the lost Sim.
This will be delivered by tomorrow via Startrack.
May we please confirm if someone is available to receive the Sim by tomorrow?
I've look into your account and can see that the sim is currently on board with StarTrack. I've sent a Private Message for the consignment number.
Let us know should you need further assistance.