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Sim not provisioned

JAZH
Level 2
Hello
After activating my new TPG sim card yesterday at around 7.30am. TPG ported my number from my old provider at 9.48am. At this point my phone number stopped working with the old provider so I took that sim out and put in the new sim card from TPG. It did not work because of a provisioning error. Nearly 24 hours later and I still have no ability to make or receive calls. I have spoken to TPG multiple times and keep getting different answers. Please help! All of my apps such as banking are linked to this number so I am stuck until this problem is fixed. Not a great start!
2 REPLIES 2
BasilDV
Moderator

Hi @JAZH 

 

We'd like to check on the status of your SIM Activation and see what we can do to resolve this.

 

Kindly send us a private message with your mobile number or customer ID number.

 

BasilDV

JAZH
Level 2
Hello @BasilDV I have just sent a private message with requested details.

Hoping you can please ๐Ÿ™ help.