Sim not working

[Syeo55]

Can anybody help. Mobile phone was working perfectly fine this morning then suddenly I noticed there is no connection and it shows no sim. Can’t make calls or send messages

[BasilDV]

Hi @Syeo55 

What troubleshooting have you tried so far?

Check the troubleshooting here: https://support.tpg.com.au/troubleshooting-mobile-voice-no-coverage

Let us know how it goes.

BasilDV

[Syeo55]

I’ve tried turning the phone off & on, removed the sim and placing it back, trying the sim on on other unlocked phone

[BasilDV]

Thank you @Syeo55 

If you are still getting the No SIM error on another handset, then it may have become faulty.

We'd like to check on arranging a replacement for you. Just send us a private message with your account details.

BasilDV