Sim porting

[asmith34]

I have ported my phone number to tpg. I have received an email stating the process was complete but I still have no signal with my new SIM card after turning my phone off and back on. Can I please be advised on the status?
My customer number is 1200******

[Ahra_G]

Hi @asmith34, 

Have you activated the SIM yet? Here's an article you can refer to: How to Activate Your TPG Mobile Sim Card

If you encounter any issue, PM us with your Customer ID or username so we can have a look at the status of the service. 

-Ahra_G