Stolen my phone

[kjeahn12]

Someone stolen phone.
I need trace my phone and my sim card by same number asap.

[BasilDV]

Hi @kjeahn12

Thanks for raising this with us.

Did you check your phone if it's capable of tracing/tracking? If yes, you need to contact the manufacturer or support of your smart phone as we are not able to trace it.

BasilDV

[kjeahn12]

I tried everything. Then I reported the police to keep safe my information detail.
I need just replacement sim card of same number.

[BasilDV]

Hi @kjeahn12

In order to process the request to replace your TPG SIM card, you need to contact our Mobile team directly on 1300 993 019.

This is to make sure that the owner of the TPG SIM is the one who's requesting for the replacement.

If you have an alternate number, you may provide it via PM along with your preferred time to be contacted for us to arrange it for you.

BasilDV