Super Slow 5G mobile speed (NOT 5G Home Broadband)

[Anonymous]

Hi @pathwalker ,

We chased this with our Mobile Team, expect them to contact you now.

Regards,

Hi Shane,

  It is 5pm now. I haven't received any call. If you are busy, we can do it next week.

cheers,

walker

[pathwalker]

Hi Shane,

  After the support team doing the reset, I turned off phone for 1~2 minute, turn it back on, do a speed test, and the speed is awesome, 74.9 Mbps download, 31.8 Mbps upload. And now, the 5G is NOT showing, I believe I am in 4G now. FYI, I am using the middle plan. I think switching to use 5G network is the issue. 

  Thank you for the helpful support from TPG.

Cheers,

Walker

[Anonymous]

We're glad to know that @pathwalker 

In the event that you will require assistance in the future, feel free to create a new thread here in the community.

Cheers!

Hi Shane,

  After the support team doing the reset, I turned off phone for 1~2 minute, turn it back on, do a speed test, and the speed is awesome, 74.9 Mbps download, 31.8 Mbps upload. And now, the 5G is NOT showing, I believe I am in 4G now. FYI, I am using the middle plan. I think switching to use 5G network is the issue. 

  Thank you for the helpful support from TPG.

Cheers,

Walker