Hi Shane,     After the support team doing the reset, I turned off phone for 1~2 minute, turn it back on, do a speed test, and the speed is awesome, 74.9 Mbps download, 31.8 Mbps upload. And now, the 5G is NOT showing, I believe I am in 4G now. FYI, I am using the middle plan. I think switching to use 5G network is the issue.    Thank you for the helpful support from TPG.   Cheers, Walker ... View more

Hi Shane,     It is 5pm now. I haven't received any call. If you are busy, we can do it next week.   cheers, walker ... View more

Hi Shane,     Waiting...still have 30 mins to get off work.    Cheers, walker ... View more

Hi Shane,      They can call me now, or anytime before 5pm Sydney time.   Thank you.   cheers, walker ... View more

Hi Shane,     I have re-seated the SIM card and reboot my iPhone. I turned off bluetooth and wifi on both phones and run the speed test from google again. Same issue happens. Boost 4G 49 Mbps and TPG 5G 1.5 Mbps. Attached picture to show the detail.   You can call me to discuss but please let me know your number in advance or send me a text before calling me.   Looking forward to talking to you.   Cheers, walker ... View more

My previous message was talking about mobile speed and not 5G home broadband speed. I have also attached a picture putting two mobiles phones together for comparison. Left is from Boost 4G speed test, and the right is TPG 5G speed test.  Guess what, TPG support come back to me with mobile broadband troubleshooting guide as below, 5G Home Broadband - Troubleshooting Speed issues It is totally irrelevant! Guys, you can tell how good is the service when come to supporting.  I can't say anything more than this. ... View more