Super Slow 5G mobile speed (NOT 5G Home Broadband)

[pathwalker]

I am experiencing super slow 5G mobile speed. when I compare 4G vs 5G, I am getting 160Mbps  download speed on iPhone 6, 4G Boost. However, less than 2Mbps download speed on iPhone 14 Pro Max 5G TPG. What is going on here?

Testing location: Latitude 11.8674009. Longtitude 79.8060529

Please find picture attached.

[Ahra_G]

Hi @pathwalker, 

Best if we can perform troubleshooting along with you and run real-time tests. PM us with your TPG account details so we can help. 

Thanks! 

Ahra_G

[pathwalker]

My previous message was talking about mobile speed and not 5G home broadband speed. I have also attached a picture putting two mobiles phones together for comparison. Left is from Boost 4G speed test, and the right is TPG 5G speed test. 
Guess what, TPG support come back to me with mobile broadband troubleshooting guide as below,
5G Home Broadband - Troubleshooting Speed issues
It is totally irrelevant!
Guys, you can tell how good is the service when come to supporting. 
I can't say anything more than this.

[Shane]

Hi @pathwalker ,

Let us help find out what causing speed issues with 5G mobile. What troubleshooting steps have you done so far? Could you try to reseat the SIM card or turn on and off the Airplane mode?

Regards,

My previous message was talking about mobile speed and not 5G home broadband speed. I have also attached a picture putting two mobiles phones together for comparison. Left is from Boost 4G speed test, and the right is TPG 5G speed test. 
Guess what, TPG support come back to me with mobile broadband troubleshooting guide as below,
5G Home Broadband - Troubleshooting Speed issues
It is totally irrelevant!
Guys, you can tell how good is the service when come to supporting. 
I can't say anything more than this.

[pathwalker]

Hi Shane,

  I have re-seated the SIM card and reboot my iPhone. I turned off bluetooth and wifi on both phones and run the speed test from google again. Same issue happens. Boost 4G 49 Mbps and TPG 5G 1.5 Mbps. Attached picture to show the detail.

  You can call me to discuss but please let me know your number in advance or send me a text before calling me.

  Looking forward to talking to you.

Cheers,

walker

[Shane]

Hi walker,

We will arrange our Mobile Specialists Team to contact you for real-time test and investigation. Could you confirm your most convenient time and date?

Regards,

Hi Shane,

  I have re-seated the SIM card and reboot my iPhone. I turned off bluetooth and wifi on both phones and run the speed test from google again. Same issue happens. Boost 4G 49 Mbps and TPG 5G 1.5 Mbps. Attached picture to show the detail.

  You can call me to discuss but please let me know your number in advance or send me a text before calling me.

  Looking forward to talking to you.

Cheers,

walker

[pathwalker]

Hi Shane, 

  They can call me now, or anytime before 5pm Sydney time.

  Thank you.

cheers,

walker

[Shane]

Hi @pathwalker 

Expect a call from our Mobile Team within 30mins an hour from now. Let us know how it will go.

Regards,

Hi Shane, 

  They can call me now, or anytime before 5pm Sydney time.

  Thank you.

cheers,

walker

[pathwalker]

Hi Shane,

  Waiting...still have 30 mins to get off work. 

Cheers,

walker

[pathwalker]

Hi Shane,

  It is 5pm now. I haven't received any call. If you are busy, we can do it next week.

cheers,

walker