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Unable to make calls or sending texts using global roaming

Ee
Level 2
Level 2

I activated global roaming prior to leaving AU and I'm now overseas. Global roaming isn't  working after 3 days of attemts. I have already done the following:

-activated G/R on TPG website prior to leaving AU

-turned off flight mode

-turned phone off and on once in overseas destination

-turned on global roaming on my iphone once in overseas destination

-completed a hard reset in overseas destination

-connected to network successfully in destnation country

-activated dial assist in phone settings

-topped up mobile plan with $200 credit prior to leaing AU

-called TPG on a landline using overseas number from hotel and got placed in a queue

 

1 REPLY 1
Anonymous
Not applicable

Hey, @Ee 

 

Let us help check what causing issues with the international roaming and fix this ASAP. Could you shoot us a PM with your details?

 

How to send a PM? 

 

Regards,

 

I activated global roaming prior to leaving AU and I'm now overseas. Global roaming isn't  working after 3 days of attemts. I have already done the following:

-activated G/R on TPG website prior to leaving AU

-turned off flight mode

-turned phone off and on once in overseas destination

-turned on global roaming on my iphone once in overseas destination

-completed a hard reset in overseas destination

-connected to network successfully in destnation country

-activated dial assist in phone settings

-topped up mobile plan with $200 credit prior to leaing AU

-called TPG on a landline using overseas number from hotel and got placed in a queue