I am unable to pay for my prepaid mobile service. The bill is currently at $39.98. I have been without call out service for 3 months. Each time I asked a question, I receive the same email reply, of how to check balance and how to pay for it, with the exception of a different TPG employee's name attached to it.
You guys had 3 months to resolve it and yet as of today, when I go to Check Balance in my Account settings, it shows a balance of zero. You won't send an invoice, nor a link to internet banking. So how do you expect me to pay this bill?!
I asked for banking details to verify with my bank and got the same email reply. All you had to do was attach my mobile number to my account so I could have the option in Account settings, View all Mobile Services. I've been a customer for several years and have not had any problems with any of your services until now. As of writing this I will be taking my money elsewhere. When I've found a better provider for my internet, I will be changing that as well.
