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Unable to see latest accounts or Mobile Plan details

Level 2

Yesterday something happened and I could not access mobile data while out. (not great in WA when you have to scan into every shop) when I got home it was working on WiFi and then started working on Mobile data.

I thought I'd check the data usage via "My Account"  but could not access any plan information or invoice/usage information for 2022.

I saw in the mobile information it said "moved to vocus" what does this mean and can you please restore proper access to "My Account"


Hi @MickJ


Welcome to the Community!


We are using a new system, which is called Novus.


We've created an article that will guide you on how to access your account using the new system.


TPG Mobile - Introduction to the new My Account


Let us know if you need further assistance.