Unable to send oversea text message

[Iheartmac92]

I wanted to send message to the us but it was unsuccessfully. Please help.

[Riezl]

Hi @Iheartmac92 , may we know if this is for your TPG Australia Mobile Service or TPG Mobile Singapore service?

[Iheartmac92]

Im using TPG Australia Mobile Service.

[Anonymous]

Hi @Iheartmac92,

We did an article that you may find helpful about SMS issue, please see link below.

Having trouble sending SMS?

Let us know how it will go

Regards,

Im using TPG Australia Mobile Service.

[tppgreg]

Can not open the link

Having trouble sending SMS?

Access Denied
You do not have sufficient privileges for this resource or its parent to perform this action.

[BasilDV]

Hi @tppgreg

Before you perform any troubleshooting, please ensure that sending SMS is not barred via TPG My account.

Once confirmed that it is unbarred, you may proceed with the below.

You may try the basic troubleshooting:

1. Ensure that the SMSC (SMS Message Center Number) or Service Center Number in your handset is set to +61415011501. This is normally located under SMS Settings in your handset

For Android Phones:

Look for messages
press the menu icon
press settings
press more settings
press text messages
press Message Center/ SMSC

For iPhones:

Press the Phone icon
Check current message center number by dialing *#5005*7672# and tap Send
If message center number is incorrect, enter **5005*7672*+61415011501# and tap Send

2. Manually select your mobile Network Provider to Vodafone. You may need to turn the phone off and then back on again for the change to be in effect. This is normally located in Connectivity Settings in your handset

For Android Phones:

Go to Settings, look for Mobile Network>Network Operators>Choose a network manually or
Go to Settings, look for Mobile Network>Carrier>Switch off Automatic Option
Wait for the list of Mobile Providers to appear, then choose TPG / Vodafone on the list and test the service

For iPhones:

Go to Settings>Cellular / Mobile>Network Selection>Switch off Automatic Option
Wait for the list of Mobile Providers to appear, then choose TPG / Vodafone on the list and test the service

3. Switch network from 4G to 3G (or vice versa)

For Android Phones:

Go to Settings>Look for Mobile Network>Network Mode
Choose between 4G/3G/2G Automatic, 3G/2G Automatic and 3G only and check which network would give you the best service

For iPhones:

Go to Settings>Cellular / Mobile>Cellular Data / Mobile Data Options>Voice & Data>
Choose between 3G and 4G (LTE) and check which network would give you the best service

4. Try using your TPG SIM card in a different handset that is known to send and receive SMS properly. If you can send and receive SMS in another handset, this means there may be an issue with the handset your normally use.

5. Try using another Vodafone SIM card in your current handset. TPG and Vodafone use the same mobile network. If you can send or receive SMS using another Vodafone SIM card, this means your TPG SIM card may be faulty. Please contact our Mobile Technical Support team 1300 997 273 for further assistance.

Let us know how it goes.

BasilDV