Currently trying to cancel my TPG account and I am unable to as my phone number has changed and I no longer have access to the previous number.
I have tried to update my phone number via TPG's identity verification process 3 times, and each time, they have rejected my valid ID. I was told that they would pause my account but they have since taken out more money for services I am no longer using. When I call TPG their only suggestion is that I put a hold on my bank account.
This is frankly a ridiculous situation and I am extremely disappointed in TPG's customer service. I would like a solution to this problem. I will also be contacting the ACCC and ombudsman about this process.
