I cannot blame you if you feel that way. I've been with TPG for almost 6 years from ADSL2+ now I got NBN FTTP. I tried to look for some kind of 'Appreciation Rewards' or should I say 'Loyalty' rewards. Unfortunately, they don't have that.
But their customer/technical support even their service works for me. They might failed me to give some 'Loyalty' rewards but they never failed me whenever I need support for my service.
I guess, that should be enough reason for me to stay with them.
Hi @augerwood, we have also received your concern on a separate thread and we have likewise replied to it.
Please check our response here: https://community.tpg.com.au/t5/TPG-Community-Feedback/unable-to-contact-tech-help/m-p/37573#M777
We'll wait for your reply on that thread. Thank you.