Get online support
UPDATED 4/12/2023: Still not sorted.
I URGENTLY NEED SOMEONE WHO CAN ACTIVATE MY REPLACEMENT SIM TO CONTACT ME BY EMAIL.
I've been verified, I got the replacement sim on Saturday. Jared on the verification team was very helpful and told me to contact them when I got the sim so I didn't have to verify again.
I sent that team an email on Sat, Sun, and today with no response.
I can't call TPG support and I can't activate the sim online per the instructions because I can't log into my account. I can't even start a new question here on this forum because it keeps telling me all the boards are read only.
So:
I NEED SOMEONE WHO CAN ACTIVATE MY REPLACEMENT SIM TO CONTACT ME BY EMAIL.
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ORIGINAL POST BELOW
I lost my phone with the tpg sim in it.
I have a new phone, and urgently need a replacement sim, but the instructions for doing this require me to call: https://support.tpg.com.au/sim-types-and-replacements
I can't call because I don't have a sim.
Customer service has not responded to my email.
Please advise who I can contact via email to get a new sim card.
Thanks
UPDATED 4/12/2023: Still not sorted.
I URGENTLY NEED SOMEONE WHO CAN ACTIVATE MY REPLACEMENT SIM TO CONTACT ME BY EMAIL.
I've been verified, I got the replacement sim on Saturday. Jared on the verification team was very helpful and told me to contact them when I got the sim so I didn't have to verify again.
I sent that team an email on Sat, Sun, and today with no response.
I can't call TPG support and I can't activate the sim online per the instructions because I can't log into my account. I can't even start a new question here on this forum because it keeps telling me all the boards are read only.
So:
I NEED SOMEONE WHO CAN ACTIVATE MY REPLACEMENT SIM TO CONTACT ME BY EMAIL.
______________________
MY ORIGINAL OPTIMISTIC POST BELOW
For future folks who run into this problem, customer support got back to me with this response:
You may send request for a sim replacement with Privacy Department.
Kindly fill out this confirm Identity form at https://vha.secure.force.com/ConfirmIdentityRequest?brand=TPG
Once the form is submitted, please wait a feedback from our Privacy Team within 1-2 business days.
I'm hoping it will be a smooth process after that.