UPDATED 4/12/2023: Still not sorted.   I URGENTLY NEED SOMEONE WHO CAN ACTIVATE MY REPLACEMENT SIM TO CONTACT ME BY EMAIL.   I've been verified, I got the replacement sim on Saturday. Jared on the verification team was very helpful and told me to contact them when I got the sim so I didn't have to verify again.   I sent that team an email on Sat, Sun, and today with no response.   I can't call TPG support and I can't activate the sim online per the instructions because I can't log into my account. I can't even start a new question here on this forum because it keeps telling me all the boards are read only.   So:  I NEED SOMEONE WHO CAN ACTIVATE MY REPLACEMENT SIM TO CONTACT ME BY EMAIL.       ______________________ MY ORIGINAL OPTIMISTIC POST BELOW For future folks who run into this problem, customer support got back to me with this response:   You may send request for a sim replacement with Privacy Department. Kindly fill out this confirm Identity form at https://vha.secure.force.com/ConfirmIdentityRequest?brand=TPG Once the form is submitted, please wait a feedback from our Privacy Team within 1-2 business days.   I'm hoping it will be a smooth process after that. ... View more

Hello BasilDV,   I am available on my tpg mobile: I don't answer unknown numbers: If they don't leave a message I figure it's a scammer.   I'm not sure what they need to talk to me about: My situation is clear. They just need to not charge me for overage on my mobile data this month given what I've explained above.   Thanks.  ... View more

Someone did contact me, confirmed the details, then they said they passed it on to someone else.    I assumed it was handled.   Today I got a text message saying I was going to be charged for additional mobile data, so obviously  it has not been handled, or, at least, the automated system doesn't acknowledge that it has.   Please confirm that I will not be charged for overage on my mobile data usage this month.   Thanks.   ... View more

I got a call from TPG today: Got the same story about gmail sending a ton of spam so it's not their fault they had to restrict gmail. A little rant from me about the ridiculousness of an ISP banning the largest email provider in the world because they can't effectively manage spam ensued to which the hapless CSR at the other end simply repeated the same line.   Apparently the postmaster and someone from gmail are working on a solution. No idea if they will get there or what the timeframe on any kind of resolution might be.   It seems they HAVE somewhat loosened the restrictions though: The CSR told me emails may now come through but they may be delayed by minutes or hours. I tested this by sending gmail to myself and having a friend whose emails were not arriving do the same: Mine was pretty immediate delivery, theirs took about 20 minutes. I have no idea if the deliver now/deliver soon/deliver later/don't deliver options are random or what.    I asked if we could get particular gmail addresses whitelisted, to which the answer was no.   I suggested someone from TPG come here and give an official update to which I got a non-answer, which at best means the CSR knows they have no authority to make that happen, at worst it means 'eh suck it'.   ... View more

FWIW I got a pm from @BasilDV (because I replied with information he asked for up-thread) saying that this has been raised to the 'escalations team' and they are looking at it. ... View more

@Megstar wrote: I finally got an answer from TPG postmaster “Jerico”. I think it’s a bit of a cop out that they can’t filter spam out of legit emails. This is the message received. No solution suggested and no action by TPG has been mentioned either. “Due to amount of spam receiving from gmail servers, they were rated limited. The more clean email they send the better IP reputation goes and rate limiting might be gone. However, the dirty email they send the lower it goes. Regards,” -- I'm having the same issue, and this is a completely unacceptable response.   That any ISP would prevent delivery of all email coming from one of the world's major providers because their spam management is apparently useless is ludicrous. It's not a solution.   TPG: Please confirm that this is not your official response to this issue and that you are doing something about this. ... View more

Thanks for the reply.   The ones I know about (ANZ and Microsoft) are automated responders from huge corporations: There is literally no-one to ask about this. BTW the microsoft one DID come through hours after I'd given up if that's any help.   I assume you can't see any problem on my end that might be causing this?   Thanks. ... View more