Video Calls

[rowkorner]

Does the Video Call exclusion on TPG Mobile SIM only plans include those originated from facetime and WhatsApp?

[Shane]

Hi @rowkorner,

Welcome to the community!

Standard National Video Calls $1 per minute + 40¢ flagfall.

Facetime and WhatsApp will consume your Mobile Data Plan when Video Call Feature is used.

Let me know should you require further assistance.

Cheers!

[6900100]

Just ported my number to tpg from Vodafone and lost video call option.How can i get it back.
Using Galaxy S9 plus.

[Ahra_G]

Hi @6900100, 

Thanks for reaching out! 

Could you please specify which type of video call you are pertaining to? Is it the Standard Video Call from your handset or you're pertaining to an application(s)? 

Thanks! 

[6900100]

Ok,I'll specify my problem,,as soon as my new tpg account activated,,VoLTE, signal disappeared..There for can not make video calls as I use to..

[Riezl]

Hi @6900100 , please send us a private message with your TPG customer ID and Mobile Service Number (MSN) so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community